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Teamwork is a highly valued skill in modern workplaces. Working in a team isn't easy, but it can be learnt and improved continuously.

Course description

Teamwork skills are increasingly in demand.

The level of complexity and instability inside organisations is so high that even very competent professionals cannot handle it by themselves.

Organisations today need:

  • the integration of different skills and kinds of expertise into a wide spectrum of professionalism;
  • a broader and holistic problem-solving that derives from different points of view;
  • the contamination between different management styles, attitudes, cultures and values to effectively respond to the diversity and richness of the surrounding environment.

Multifunctionality best represents both the potential richness and the difficulties in team work.

Working together in a team isn’t always easy, but it can be learnt and improved continuously.

This course, based on Bruce Tuckman’s model of group/team development, will show you the different difficulties and challenges that groups/teams need to face during the different stages of their development in order to become a High-Performing Team.

In collaboration with:

Camera di Commercio Milano

Intended Learning Outcomes


There are no prerequisites to take this course, but all of your personal experiences related to working in multidisciplinary teams will be a useful starting point.


Over and above consulting the content, in the form of videos and other web-based resources, you will have the opportunity to discuss course topics and to share ideas with your peers in the Forum of this MOOC.

Topic outline

  • Week 0 - Introduction to the course

    Not available unless: You are a(n) Student
  • Week 1 - Forming

    Not available unless: You are a(n) Student
  • Week 2 - Storming

    Not available unless: You are a(n) Student
  • Week 3 - Norming

    Not available unless: You are a(n) Student
  • Week 4 - Performing

    Not available unless: You are a(n) Student
  • Final thoughts

    Not available unless: You are a(n) Student
  • Points of view

    Not available unless: You are a(n) Student
  • Additional Resources


The final grade for the course is based on your results from your responses to the graded quizzes. You will successfully complete the course if you reach 60% (or more) of the total score. The maximum score possible for each quiz is given at the top of the quiz. You can see your score in the quiz on your last attempt or on the 'Grades' page.

Certificate of accomplishment

You must be registered in POK through Politecnico di Milano personal account to obtain the Certificate of Accomplishment. It will be released to anyone who successfully completed the course by achieving at least 60% of the total score in the graded quizzes and filling the final survey.

You will be able to download the Certificate of Accomplishment directly from Politecnico di Milano web services.

The Certificate of Accomplishment does not confer any academic credit, grade or degree.

Information about fees and access to materials

Course faculty

Ingrid Hollweck

Ingrid Hollweck


Ingrid Hollweck graduated in Economics and Commerce from the Otto Friedrich Universität, Bamberg (Germany) and earned a Master in Business Administration from SDA Bocconi, Milan (Italy). She has been dealing with the development of people, teams and organizations, first within the companies for which he worked, then as a consultant, for 18 years. Ingrid Hollweck is an I.C.F (International Coach Federation) certified coach. She has been working as an Executive & Corporate Coach for companies for 10 years. Other than that, she is a lecturer and facilitator for seminars on the topics of leadership and organisational behaviour.

Contact details

If you have any enquiries about the course or if you need technical assistance please contact For further information, see FAQ page.