Managing Conflicts
Managing Conflicts
How to recognise a conflict? How to best manage it? What role does your personality play? You will find some answers to these questions in this course.
Course description
In any social context, conflicts, as well as being inevitable, are also essential for grasping the potential of diversity and for growing as a person. Learning to deal with conflicts in a constructive way is essential. In reality, however, we give the word ‘conflict’ negative connotations and this is often what makes us react in a dysfunctional manner.
In private it is often easier to express dissent in a discussion or talk about our needs and hurt feelings.
But the more we feel more intimate with the other party (e.g... partner, family member or friend), the more we feel that he/she will be able to understand and forgive us for our emotional spills.
In the professional world, when we are in the midst of a conflict, we feel more restrained in expressing our needs or feelings openly, tending more to hide difficulties, until the conflict explodes in a completely unexpected way for the counter-party. Having complete emotional control is often seen as an ideal professional approach; 'emotional control', however, should not imply a denial of the emotional world.
Conflicts in the private and the professional worlds have the same general characteristics. What changes is our way of dealing with them, depending on the context, situations and interlocutors.
Intended Learning Outcomes
Prerequisites
There are no prerequisites to take this course, but all of your personal experiences related to conflicts management will be a useful starting point.
Activities
The forum is freely accessible and participation is not guided; you can use it to compare yourself with other students, or to discuss course contents with them. It will not be moderated by the instructor.
Assessment
The final grade for the course is based on your results from your responses to the graded quizzes. You will successfully complete the course if you reach 60% (or more) of the total score. The maximum score possible for each quiz is given at the top of the quiz. You can see your score in the quiz on your last attempt or on the 'Grades' page.
Certificate of accomplishment
You must be registered in POK through Politecnico di Milano personal account to obtain the Certificate of Accomplishment. It will be released to anyone who successfully completed the course by achieving at least 60% of the total score in the graded quizzes and filling the final survey. You will be able to download the Certificate of Accomplishment directly from Politecnico di Milano web services. The Certificate of Accomplishment does not confer any academic credit, grade or degree.
Information about fees and access to materials
You can access the course absolutely free of charge and completely online.
Course faculty
Ingrid Hollweck
Ingrid Hollweck graduated in Economics and Commerce at the Otto Friedrich Universität, Bamberg (Germany) and possesses a Master in Business Administration from the SDA Bocconi. She has been dealing with the development of people, teams and organizations, first within the companies for which he worked, then as a consultant, for 18 years. Ingrid Hollweck is an I.C.F (International Coach Federation) certified coach. She has been working as an Executive & Corporate Coach for companies for 10 years. Other than that, she is a lecturer and facilitator for seminars on the topics of leadership and organisational behaviour.
Contact details
If you have any enquiries about the course or if you need technical assistance please contact pok@polimi.it. For further information, see FAQ page.