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How many changes have you already dealt with in your life? Did you welcome them as an opportunity, or did you feel like you were in difficulty? Let’s see how to best address them, both in your private life and at work.

Course description

The only constant in our lives is change. Sometimes, we consciously decide to make a change in our lives (eg. when we change jobs, or when we move to a new city); at other times the environment changes around us, forcing us to adapt to new conditions. Sometimes change is a moment of joy and curiosity for new things, at others it represents a period of grief and mourning for what we leave behind. Sometimes change is evident, profound and irreversible, sometimes it takes place in a more subtle way, via a long and inexorable process. But in any situation, change represents the end of one state and the beginning of another. Change often means abandoning old habits and certainties to open up to the new and unexplored. Each period of learning in our lives is based on this concept: only thanks to courage and the will to get out of your zone of comfort, can you learn new skills and abilities. It is not the change in itself that scares us, but the idea that we create of it. We rush to label the new situation as good or bad luck, but it is our subjective interpretation of the facts that will impact how we experience the moment of change. How many times have we cried in front of a door that is closed to us, regardless of the door that was opening up somewhere else? In this course, you will learn the main dynamics related to personal and professional individual moments of change. Knowing the dynamics, it will be easier to be aware of emotions (your own and of others) that any change brings. You will learn to face resistance more effectively and develop specific skills for managing the process of change with increased awareness and self-confidence.

This MOOC is provided by Politecnico di Milano.

Intended Learning Outcomes

By actively participating in this MOOC, you will achieve different intended learning outcomes (ILOs).

  1. Recognize and describe the main dynamics related to specific moments of change, both at personal and professional level
  2. Alter one’s attitude or behaviour to accommodate modifications in the workplace
    ESCO A1.1: adapt to change
  3. Handle challenges, disruption and change and recover from set-backs and adversity
    ESCO A1.4: cope with pressure
  4. Tolerate and work constructively within unexpected and unpredictable situations
    ESCO A1.5: deal with uncertainty
  5. Show a positive attitude towards new and challenging demands that can only be met via lifelong learning
    ESCO A1.8: demonstrate willingness to learn
  6. Engage with others according to the normal customs and expectations of contemporary social behaviour, appropriate to the context
    ESCO A2.2.0: demonstrate good manners


There are no prerequisites to take this course, but all of your personal experiences related to change management will be a useful starting point.


In the course participants will find tools and practical activities which provide stimuli to reflect on one’s own attitude toward changes.

At the end of the MOOC participants can improve their learning experience with two Role Play activities, in which to experiment different reactions to changing situations and explore the consequences of their choices.

Self-reflection activities and Role Plays are not subject to assessment and participants can explore them as many times as needed.

Topic outline

  • Week 0

    Not available unless: You are a(n) Student
  • Week 1 - Recognizing change and making the best of it

    Not available unless: You are a(n) Student
  • Week 2 - The process of change

    Not available unless: You are a(n) Student
  • Week 3 - Managing Change

    Not available unless: You are a(n) Student
  • Week 4 - Managing corporate change

    Not available unless: You are a(n) Student
  • Week 5 - Skills necessary for change

    Not available unless: You are a(n) Student

    Not available unless: You are a(n) Student
  • Points of view

    Not available unless: You are a(n) Student
  • Additional Resources


The course has several questions, some in the form of quizzes, others as proposals to stimulate your personal reflection. These questions will not be evaluated to complete the course.

Instead, the quiz you will find at the end of each week will be evaluated.

The course is considered properly completed if the participant responds correctly to 60% of the questions in total. The course’s total score will be calculated by averaging the scores of the quizzes for each individual week.

Certificate of accomplishment

The Certificate of Accomplishment will be released to anyone who successfully completed the course by answering correctly to at least 60% of the questions. You will be able to download the Certificate of Accomplishment directly on the website.

This MOOC will be listed in the Diploma Supplement released by Politecnico di Milano to their graduated students. The Certificate of Accomplishment does not confer any academic credit, grade or degree.

Information about fees and access to materials

You can access the course absolutely free of charge and completely online.

Course faculty

Ingrid Hollweck

Ingrid Hollweck


Ingrid Hollweck graduated in Economics and Commerce from the Otto Friedrich Universität, Bamberg (Germany) and earned a Master in Business Administration from SDA Bocconi, Milan (Italy). She has been dealing with the development of people, teams and organizations, first within the companies for which he worked, then as a consultant, for 18 years. Ingrid Hollweck is an I.C.F (International Coach Federation) certified coach. She has been working as an Executive & Corporate Coach for companies for 10 years. Other than that, she is a lecturer and facilitator for seminars on the topics of leadership and organisational behaviour.

Contact details

If you have any enquiries about the course or if you need technical assistance please contact For further information, see FAQ page.