How to recognise a conflict? How to best manage it? What role does your personality play? You will find some answers to these questions in this course.
If you are a POLIMI student you have to log in using your Person Code. This is the only way to prove your participation in this course for official recognition.
In any social context, conflicts, as well as being inevitable, are also essential for grasping the potential of diversity and for growing as a person. Learning to deal with conflicts in a constructive way is essential. In reality, however, we give the word ‘conflict’ negative connotations and this is often what makes us react in a dysfunctional manner.
In private it is often easier to express dissent in a discussion or talk about our needs and hurt feelings. But the more we feel more intimate with the other party (e.g... partner, family member or friend), the more we feel that he/she will be able to understand and forgive us for our emotional spills.
In the professional world, when we are in the midst of a conflict, we feel more restrained in expressing our needs or feelings openly, tending more to hide difficulties, until the conflict explodes in a completely unexpected way for the counter-party. Having complete emotional control is often seen as an ideal professional approach; 'emotional control', however, should not imply a denial of the emotional world.
Conflicts in the private and the professional worlds have the same general characteristics. What changes is our way of dealing with them, depending on the context, situations and interlocutors.
You can access the course absolutely free of charge and completely online.
The course materials will still be available to all registered users for a long time, even after the closing of the edition.
Further editions of this course will be activated each academic year.
This MOOC is listed under the eLene4work “Orientation Guide”.
There are no prerequisites to take this course, but all of your personal experiences related to conflicts management will be a useful starting point.
The forum of this MOOC is freely accessible and participation is not guided; you can use it to compare yourself with other participants, or to discuss course contents with them.
Quizzes and scores
The course entails questions: some of them in the form of self-assessment quizzes, others as hints for personal reflection. You are not required to answer these questions to complete the course. Instead, the quiz you will find at the end of each week will be evaluated.
Certificate of Accomplishment
The Certificate of Accomplishment will be released to anyone who successfully completed the course by answering correctly to at least 60% of the questions. You will be able
to download the Certificate of Accomplishment directly on the website.
Once you have successfully passed the course, you can request the Certificate of Accomplishment without waiting for the end of the edition.
The Certificate of Accomplishment does not confer any academic credit, grade or degree.
Ingrid Hollweck graduated in Economics and Commerce from the Otto Friedrich Universität, Bamberg (Germany) and earned a Master in Business Administration from SDA Bocconi, Milan (Italy). She has been dealing with the development of people, teams and organizations, first within the companies for which he worked, then as a consultant, for 18 years. Ingrid Hollweck is an I.C.F (International Coach Federation) certified coach. She has been working as an Executive & Corporate Coach for companies for 10 years. Other than that, she is a lecturer and facilitator for seminars on the topics of leadership and organisational behaviour.