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Politecnico di Milano

Managing Changes

This edition is closed. To enroll in this course, please go to Find courses and search for the running edition.

How many changes have you already dealt with in your life? Did you welcome them as an opportunity, or did you feel like you were in difficulty? Let's see how to best address them, both in private and at work.

Course description

The only constant in our lives is change. Sometimes, we consciously decide to make a change in our lives (eg. when we change jobs, or when we move to a new city); at other times the environment changes around us, forcing us to adapt to new conditions. Sometimes change is a moment of joy and curiosity for new things, at others it represents a period of grief and mourning for what we leave behind. Sometimes change is evident, profound and irreversible, sometimes it takes place in a more subtle way, via a long and inexorable process. But in any situation, change represents the end of one state and the beginning of another. Change often means abandoning old habits and certainties to open up to the new and unexplored. Each period of learning in our lives is based on this concept: only thanks to courage and the will to get out of your zone of comfort, can you learn new skills and abilities. It is not the change in itself that scares us, but the idea that we create of it. We rush to label the new situation as good or bad luck, but it is our subjective interpretation of the facts that will impact how we experience the moment of change. How many times have we cried in front of a door that is closed to us, regardless of the door that was opening up somewhere else? In this course, you will learn the main dynamics related to personal and professional individual moments of change. Knowing the dynamics, it will be easier to be aware of emotions (your own and of others) that any change brings. You will learn to how face resistance more effectively and develop specific skills for managing the process of change with increased awareness and self-confidence.

Course Information:

  • The course is structured in 5 weeks, sub-divided into modules.
  • The modules have different lessons within them, consisting of texts, videos, quizzes and individual self-reflection exercises.
  • You can get involved by doing the Role Plays, which allow you to experiment with different reactions to some example conflict situations.
  • We advise you to follow the pathway in a linear manner, but you can freely move between content, if it is more useful for your learning style.
  • It is important that you respect your own pace: the length indications are a rough estimate, but your pace should guide you in the best way for the enjoyment and individual reflection on the topics covered in the proposed pathway.
  • There are also some additional resources, collected in additional material, so you reach a level of detail greater in some topics of your interest and/or tackle some specific tests that can give you some further indication on your attitude.

Further editions of this course will be activated each academic year.

This MOOC is listed under the eLene4work “Orientation Guide”.


There are no prerequisites to take this course, but all of your personal experiences related to change management will be a useful starting point.


The course entails questions: some of them in the form of self-assessment quizzes, others as hints for personal reflection. You are not required to answer these questions to complete the course. Instead, the quiz you will find at the end of each week will be evaluated. Scoring for the quiz equals 1 point per question. You can retry the quiz up to a maximum of 3 times. Remember, the system will record the result of your final attempt, not the best of your attempts. The course is considered properly completed if the participant responds correctly to at least 60 % of the questions in total. The course’s total score will be calculated by averaging the scores of the quizzes for each individual week. After completing the course, if you have surpassed the required score, you can download and print a certificate of participation.

Forum Guidelines

The forum is freely accessible and participation is not guided; you can use it to compare yourself with other students, or to discuss course contents with them. It will not be moderated by the instructor.

Welcome to Change Management 101. We'll start with some free falls.

Course instructor

Ingrid Hollweck

Ingrid Hollweck

Ingrid Hollweck graduated in Economics and Commerce from the Otto Friedrich Universität, Bamberg (Germany) and earned a Master in Business Administration from SDA Bocconi, Milan (Italy). She has been dealing with the development of people, teams and organizations, first within the companies for which he worked, then as a consultant, for 18 years. Ingrid Hollweck is an I.C.F (International Coach Federation) certified coach. She has been working as an Executive & Corporate Coach for companies for 10 years. Other than that, she is a lecturer and facilitator for seminars on the topics of leadership and organisational behaviour.


How much will it cost to take the course?

Nothing! The course is completely free.

Will I receive a certificate after completing the course?

Yes, at the end of the course, all those who have successfully completed the course (answering at least 60 % of questions correctly) will receive a Certificate of participation.
The Certificate is not recognized as university credits.

How do I obtain the certificate?

All those who have successfully completed the course (answering at least 60 % of questions correctly) will receive the Certificate of participation. You can download your Certificate of participation directly from the portal.
Warning: the certificate will only be generated after the end of the course. In order to view and download it, you will need to wait a few days after the end of the current course.

I could not view all the course materials and complete the quizzes before the end of the course; what should I do?

Course materials will remain accessible for a long time for course participants, the even after the end of the current course.
In order to obtain the Certificate of participation, you will need to sign up for an active course and answer the quizzes correctly.

  1. Classes Start

    Dec 12, 2016
  2. Classes End

    Mar 05, 2017
  3. Estimated Effort

    1-3 hours/Week
  4. Language

  5. Course Number

  6. From University to Job